Return & Refund Policy
The goal of this document is to clearly express Caribe Natural's policies on
minimum purchase orders, item discrepancies, expired dates, and defective or damaged items.
Effective: January 1, 2025
A 0.5% allowance discount will automatically apply to your invoice total.
Shipment Processing & Release Policy
A minimum of $5,000 per order is required for free delivery (transit rate only)
provided by our freight carrier.
Caribe Natural is exempt from covering additional separate shipment charges such as delivery appointment scheduling, Storage, Lift-gate, Rejection, Reweigh Fees, and/or Detention, AKA waiting time, etc.
* Orders must be submitted in accordance with our price list for each item’s inner case pack quantity.
* Customers having an open or past due balance will have new orders placed on hold.
* Please allow a time frame of 15-21 business days to receive, process, and ship your order.
Attn: Customer, please advise if appointment scheduling or liftgate service is required.
Receiving and Cargo Rejection Policy
Important:
Claims submitted after our package has been received and the driver has been released will be automatically denied.
1. On the Bill of Lading, the receiver must explain any tampering and transit difficulties, such as:
An unorganized and disorganized pallet, original shrink-wrap is torn or visible re-wrapping, etc....
2. The claim must include photos of the damaged merchandise and detailed notes before
shipment rejection.
3. The driver from the Freight Company delivering the Cargo must provide and note the claim
number on the Bill of Lading
Please include discrepancies such as price differences, shortages, damaged items, erroneous items, etc.
Returns, Credits, and Fees
4. We are “NO LONGER” accepting expired, damaged, or defective items for return (NO EXCEPTIONS)
5. A 25% restocking fee will apply for any unsold, dated products ordered by error.
6. Buyer must cover S&H for products sent back to our company (APPLICABLE EXCLUSION)
7. A $35.00 fee will apply for checks returned by the bank for any reason (AKA: NSF)
8. If your payment history becomes unsatisfactory, your extended credit will change to Prepaid terms.
Caribe Natural, LLC reserves the right to increase item costs at any time without notice.
NOTE: Caribe's terms of sale prohibit unauthorized credit invoice deductions.
Caribe Natural, LLC anticipates that improper deductions will be refunded as soon as possible.
NOTE: Refusal may result in our company suspending credit and selling terms.
We appreciate it in advance if, within 24 hours after receiving our merchandise, a notification regarding any possible issues with the order is submitted to our attention, which will help us avoid repetition.
Thank you for your cooperation. We appreciate your business,
Caribe Natural, LLC